Valuing and validating bilingualism in canada history text selection and updating

Key Responsibilities:• As a member of the Call Centre Team, receives and processes incoming calls in an effective and efficient manner, and assists in managing the call flow, including fluctuation in call volume.• Determines the purpose of incoming calls and provides front line customer support and/or redirects the calls as appropriate.• Provides front line customer support, which may include: o addressing tier-one technical queries; o dispatching service calls to Technicians; o liaising with the technical team on status of service issues; o answering all invoices and credit related inquiries; o processing wire transfers, direct deposits and credit card payments.• Updates and maintains accurate information in the customer service database and produces reports as required.• Contributes to the revenue by facilitating the sale of accessories and supplies, a select category of Neopost products;• Assists with departmental projects and other duties as required.Position Requirements:• Secondary school/college graduation or equivalent experience in a call center or business environment.• One year of previous customer service and/or order processing experience in a call center or customer service position.• Must be able to work a rotating schedule to cover the hours of to PM Monday to Friday.• Working knowledge of Microsoft Word and Outlook with the aptitude to learn new systems quickly.• Verbal and written communication skills in both English and French.• Strong organizational skills with the ability to multi-task and work in a fast pace environment.• Detailed oriented with the aptitude for working with figures.• Demonstrated ability to problem solve, with the analytical skills to understand customers’ issues and work towards resolution.• Positive customer service aptitude with strong interpersonal skills and the ability to influence others and to turn negative into positive.• A team player able to work effectively in an open concept office environment.

One objective of Canada's nutrition labelling regulations is to provide a standardized system for conveying information about the nutrient content of foods.

Mandatory declarations, reference values and formats which differ from the one adopted by Canada make it difficult for consumers to compare foods at the point of purchase.

To translate into Portuguese and evaluate the measuring properties of the Sunderland Scale and the Cubbin & Jackson Revised Scale, which are instruments for evaluating the risk of developing pressure ulcers during intensive care.

This study included the process of translation and adaptation of the scales to the Portuguese language, as well as the validation of these tools.

Whenever a third-party contract is used, the Acquisition Services GVT should be consulted for the IRBV related to the contracting process.

Information Technology GVT and Information Management GVT: Communications Services is closely intertwined with information technology and information management, and the associated business processes are interdependent.

Position Overview: Answer inbound telephone calls from Customers in a positive professional manner.

Resolve or re-direct inbound customer calls as required to ensure customer satisfaction.

The user of this Generic Valuation Tool should determine if the content is being created and captured elsewhere in another function or if the content has been created specifically for the purpose of promotion and communication. When the IRBV from an activity is identified in another GVT, there is a note in the table of IRBV and retention recommendations (below) to direct the user to the proper tool.

Acquisitions GVT: Many business processes in the communications activity are contracted out to private companies, whether it is the design of a print advertisement or the creation of a video for You Tube.

Printed on quality white Bible paper, this is an excellent tool for evangelism, travelers, and newcomers to either language who enjoy reading God’s Word.

Tags: , ,